Privacy Policy

Information We Collect

Personal Information You Provide

When you create an account with Bitstreamunity or use our meditation platform, we collect information you voluntarily provide to us. This includes your name, email address, and any profile information you choose to share. We also collect information when you participate in our meditation programs, complete assessments, or communicate with our support team.

Automatically Collected Information

Our platform automatically collects certain information about how you interact with our services. This technical data helps us improve your experience and ensure our platform functions properly. We collect this information through cookies, analytics tools, and server logs.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our meditation platform and services. Your data helps us personalize your experience, deliver relevant content, and ensure our platform meets your needs effectively.

Service Delivery and Personalization

We use your information to deliver our meditation programs, track your progress, and customize your experience based on your preferences and goals. This includes recommending suitable meditation practices, sending progress updates, and providing personalized guidance.

Platform Improvement and Analytics

We analyze usage patterns and user feedback to continuously improve our platform. This helps us identify popular features, understand user needs, and develop new meditation programs that better serve our community.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances that are necessary for our service delivery or required by law.

Service Providers

We work with trusted third-party service providers who help us deliver our services. These partners include payment processors, email service providers, and analytics platforms. All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request. We'll also share information when necessary to protect our rights, property, or safety, or that of our users or others.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to safeguard your data.

Technical Safeguards

We use industry-standard encryption to protect your data both in transit and at rest. Our systems are regularly updated and monitored for security vulnerabilities. We also implement access controls to ensure only authorized personnel can access your information.

Access Controls

We maintain strict access controls to ensure your personal information is only accessible to authorized personnel who need it to provide our services. Our staff receives regular training on privacy and security best practices.

Your Privacy Rights

You have several important rights regarding your personal information. We're committed to helping you exercise these rights and maintain control over your data.

Access and Correction

You can access, update, or correct your personal information at any time through your account settings. If you need assistance or want to access information not available through your account, you can contact our support team.

Data Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements. When you delete your account, we'll remove your personal information from our active systems, though some information may be retained for legal compliance or legitimate business purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods vary based on the type of information and how it's used.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze how you use our services, and improve platform functionality.

Types of Cookies We Use

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality.

International Data Transfers

While our primary operations are based in India, we may transfer your information to other countries where our service providers operate. When we do so, we ensure appropriate safeguards are in place to protect your information according to this privacy policy.

Transfer Safeguards

We implement appropriate safeguards for international data transfers, including contractual protections and ensuring our service providers meet adequate data protection standards. Your information remains protected regardless of where it's processed.

Children's Privacy

Our services are designed for adults and we don't knowingly collect personal information from children under 13 years of age. If we discover that we've collected information from a child under 13, we'll delete that information promptly.

Parents and guardians who believe their child has provided us with personal information should contact us immediately. We encourage parents to monitor their children's online activities and teach them about online privacy and safety.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or by posting a notice on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.